Customers rate us 5.0/5 based on 90 reviews.

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FAQ's

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Do my points expire?

Nope! Your points will never expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent £50 towards a 'spend £100, earn 500 points' promotion, and you decide to buy a £20 item, which bumps you up to £70. If you decide to return that item, your progress would also go back down to £50 – it's just like you hadn't bought the item in the first place.

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Are you newly natural?

The owner of the unique Curly/Afro/Dry or Damaged hair?
A parent to a child with any of the above?
If yes is your answer, then use the code ROOT2TIP10 for 10% off your first order today.
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★ Judge.me Reviews

What our customers say!

90 reviews
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Great moisturiser!

Can’t recommend this milk enough, it works a treat. Since having a baby I’ve had really dry hair/scalp and this works perfectly. Love that it’s natural stuff. I use the children’s version on my son too. Really recommend!

Wonderful products ❤️❤️👌🏾👌🏾

Thank you so much Root2.tip for these amazing products ,I recommend 100% these products ,and I love everything about these products,good smell 🥰🥰🥰 and they make the hair very soft etc etc .Love it so much

Vicky HP

This product is essential for detangling my daughters curly hair. Would highly recommend it.

Great

This is super... as with most things it doesn’t perform miracles... You have to be committed and do it properly and have some long term investment in this product for it to truely work... take pictures and monitor your progress.. it’s quite and easy and the results so far have been great ... My edges have become stronger and fuller over the last 12 months :)

Works a treat

I have been using the Kinki Coili Kurli range on my daughter, now daughter's hair for a good while now. I was stuck as nothing seemed to keep my girls hair moist. I also could not find anything that was not too heavy or harsh for her hair. Then I came across the Kinki range and fell in love. Her curls were defined, I could finger comb her hair and her hair was healthy and no longer dry. Only fair to mention it being natural being a huge benefit, with no hidden ingredients.
My fav product has always been the twirly butter for my eldest girl, whilst the milk works a treat on my youngest.
If products are used as advised, you can definitely see great results. Amazing range 😊